Most businesses keep track of income and expenditure so they know if they are profitable, but you need to measure other metrics too. If you don’t measure results, how do you know if what you are doing works? In part six of this seven-part series, we’re looking closely at evaluation. Just like any area of …
Building a quality business one brick at a time Part six: Evaluation Read More »
Documenting everything may sound laborious and long-winded, but it doesn’t have to be. In fact, we’ve been known to cut a company’s written policies down from 125 to just 40 – we’re big fans of efficiency and simplicity. In part five of this seven-part series, we’re looking closely at documentation. Just like any area of …
Building a quality business one brick at a time Part five: Documentation Read More »
Most businesses have processes they follow, but these aren’t always documented. As more employees join the company, these processes can get watered down or lost completely. This has an impact on the quality of the product or service that’s being delivered. In part four of this seven-part series, we’re looking closely at processes. Just like …
Building a quality business one brick at a time Part four: Processes Read More »
The right team, with the right attitude, can take a business from average to extraordinary. But unfortunately, if your employees aren’t engaged, motivated or happy, they can end up being your biggest source of problems instead. In part three of this seven-part series, we’re looking closely at employee engagement. Just like any area of your …
Building a quality business one brick at a time Part three: Employee Engagement Read More »
Effective leadership is vital to the success of any organisation – someone has to ensure the whole team is pulling in the same direction. Good communication, clear objectives and shared values can make all the difference.
Customer focus should be the foundation of your business – the thing you build everything else on. If you can’t supply what your customers want to the standard they want, you’ll spend more time rectifying problems than solving them. In part one of this seven-part series, we’re looking closely at customer focus. Just like any …
Building a quality business one brick at a time Part one: Customer Focus Read More »
Social distancing measures, introduced because of the COVID-19 pandemic, have forced ISO auditors to embrace remote auditing. In some ways, this has made the process more straightforward, but it also creates new challenges for organisations trying to retain their ISO certification. Remote audits are here to stay While the increase in remote auditing was initially …
Many people dread audits. They see them as invasive – an activity designed to find fault and catch you out. But that’s not what an internal audit is about at all. It’s about helping you identify opportunity, mitigate risk and prepare for external audits. Following an audit, I’ve often been able to help streamline processes …
Could your business benefit from a remote audit? Read More »
I’ve always found flowcharts to be an excellent tool for businesses. Presenting information in a visual format that can be quickly referred to, increases efficiency, enables faster problem solving and clarifies processes. Unfortunately, I often come across businesses that are using out of date, overcomplicated or irrelevant flowcharts – and that’s if they are using …
The mention of an audit is rarely met with excitement. Many people feel that being audited is a negative process and that auditors are simply looking for mistakes. This misconception is often the reason that companies avoid carrying out internal audits, and this is a real shame as they are extremely beneficial. Internal audits help …
