NEW BOOK LAUNCH
How To Build A World Class Business One Brick At A Time
E-BOOK
APRIL 2ND
PAPERBACK
APRIL 26TH
AUDIO
COMING SOON
THINK QUALITY IS LIMITED TO BIG CORPORATIONS?
AND THAT WORLD-CLASS BUSINESS SYSTEMS REQUIRE EYE-WATERING INVESTMENTS?
AND THAT ISO 9001 IS ABOUT TICKING BOXES TO GAIN AN EXPENSIVE CERTIFICATE?
THINK AGAIN
Quality is not limited to big businesses.
World-class systems don’t have to cost the earth.
And the real value of ISO 9001 comes from the frameworks that sit behind the standard, not the piece of paper that proves compliance.
Those frameworks are the key to having a business that runs effectively and efficiently, with engaged teams, robust processes, and happy customers – all things that lead to increased profits.
And it’s those frameworks that form the foundation of this book.
But this isn’t a book about ISO. There’s no mention of clauses. There’s no industry jargon. There’s no step-by-step guide to getting certified.
This is a book about building a customer-focused business that’s rooted in quality. It’s a guide for SME owners, directors and managers who want to grow their business efficiently and sustainably.
You’ll learn how to align your business with the needs of your customers, how to design efficient systems and processes, and how to create an engaged workforce and a culture of continuous improvement.
Most importantly, you’ll learn how to build a world-class business one brick at a time.
Available at
About The Author
Sandy Domingos-Shipley is a lively Canadian with a huge love of sports. She’s also a certified ISO Lead Auditor, a CQI Chartered Quality Professional, and the owner of The Systems Link.
Her mission is to help SMEs unlock the benefits of ISO 9001, with or without the certification.