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How To Build A World Class Business One Brick At A Time

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THINK QUALITY IS LIMITED TO BIG CORPORATIONS?

AND THAT WORLD-CLASS BUSINESS SYSTEMS REQUIRE EYE-WATERING INVESTMENTS?
AND THAT ISO 9001 IS ABOUT TICKING BOXES TO GAIN AN EXPENSIVE CERTIFICATE?

THINK AGAIN

Quality is not limited to big businesses.

World-class systems don’t have to cost the earth.

And the real value of ISO 9001 comes from the frameworks that sit behind the standard, not the piece of paper that proves compliance.

Those frameworks are the key to having a business that runs effectively and efficiently, with engaged teams, robust processes, and happy customers – all things that lead to increased profits.

And it’s those frameworks that form the foundation of this book.

But this isn’t a book about ISO. There’s no mention of clauses. There’s no industry jargon. There’s no step-by-step guide to getting certified.

This is a book about building a customer-focused business that’s rooted in quality. It’s a guide for SME owners, directors and managers who want to grow their business efficiently and sustainably.

You’ll learn how to align your business with the needs of your customers, how to design efficient systems and processes, and how to create an engaged workforce and a culture of continuous improvement.
Most importantly, you’ll learn how to build a world-class business one brick at a time.

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Katharine Shipley

Founder of Food Glorious Food Consultancy

I love how simple Sandy makes this sound, the analogy of Lego and building blocks really helps to make it clear the importance of thinking about how your business runs and connects.

Colin Christmas

Managing Director at EAGLE Certification Group

It has been said that quality is an overhead which can slow an organization down, even reducing profitability. Sandy's work challenges some of these beliefs, demystifying what is truly needed for how an organization operates.

Peter Cruikshanks

Business Coach & Advisor

Sandy has found the way to explain the power of ISO 9001 without talking about the standard and it's clauses. Thank you Sandy! You have opened up a great business tool for everyone.

Craig MacIness

Business Development Director at Core Contract Services (CSS)

Sandy takes a complicated system for creating a business from out of reach, to within your grasp. The simplicity in which Sandy explains complicated business solutions is second to none. She offers real solutions to problems that business professionals face daily and breaks them down into bite size pieces that are easily absorbed by the reader.

About The Author

Sandy Domingos-Shipley is a lively Canadian with a huge love of sports. She’s also a certified ISO Lead Auditor, a CQI Chartered Quality Professional, and the owner of The Systems Link.

Her mission is to help SMEs unlock the benefits of ISO 9001, with or without the certification.